Customer Service Representative
وصف
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
ما نقدمه
*Fitness membership
*Flexible scheduling
*Potential for promotions
*Positive team atmosphere
*Paid holidays
ما تقدمه
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
المهام الخاصة بك
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
مصطلح التوظيف الوظيفي
- نوع العمالة
- عقد دائم
- مستويات الأقدمية
- مبتدئ
- جدول العمل
- دوام كامل
- مكان العمل
- عن بعد
- تاريخ البدء
- البداية الفورية
- ساعات العمل
- 40h /أسبوع
- أيام العطلة
- سياسة إجازة غير محدودة
- فترة اختبار العمل
- لا فترة اختبار
- فترة إشعار العمل
- لا فترة إشعار
- نطاق الراتب الوظيفي
- 21 - 33 USD