About

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

ما نقدمه

*Fitness membership
*Flexible scheduling
*Potential for promotions
*Positive team atmosphere
*Paid holidays

ما تقدمه

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

المهام الخاصة بك

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.

Employment terms

نوع العمالة

عقد دائم

Seniority

مبتدئ

جدول العمل

دوام كامل

مكان العمل

عن بعد

تاريخ البدء

البداية الفورية

ساعات العمل

40h /أسبوع

أيام العطلة

days /Year

فترة اختبار العمل

لا فترة اختبار

فترة إشعار العمل

لا فترة إشعار

Salary

21 - 33 USD

Benefits

جداول عمل مرنة

إجازة مرضية مدفوعة الأجر

Culture

ثقافة الهيئة

التطوير الوظيفي

مساحات عمل رعاية

رؤية واضحة وأهداف

لا مكتب السياسة

Qualification

Possible remote work locations

Anywhere