About

The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.

ما نقدمه

Requirements
Minimum 1-year customer service experience required; 2-years preferred
Knowledge of mobile apps, connected devices, and digital TV technology a plus
Retail experience a PLUS
Experience with Zendesk preferred
Experience with Office Suite and demonstrated competency in learning new software
Strong technical skills and ability to type at least 45 words per minute
Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers

ما تقدمه

A Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.

المهام الخاصة بك

Responsibilities

Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
Communicate courteously and effectively to understand issues from the customer's perspective
Deliver world-class, proactive customer service to internal and external customers
Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Employment terms

نوع العمالة

عقد مؤقت

Seniority

متدرب مدير

جدول العمل

جدول مرن

مكان العمل

عن بعد

تاريخ البدء

البداية الفورية

ساعات العمل

40h /أسبوع

أيام العطلة

سياسة إجازة غير محدودة

فترة اختبار العمل

2 أسبوع

فترة إشعار العمل

أسبوع 1

Salary

30 - 39 USD

Bonus

17 - 30 USD

Stock

20 - 27 USD

Benefits

رعاية التأشيرة

النقل المدفوع

مزايا رعاية الأطفال

المساعدة في التنقل / السفر

سيارة الشركة

طبيب الشركة

خصومات الشركات

التأمين على الأسنان

تأمين الإعاقة

Culture

النمو والتعلم

تعويضات عالية

الثقة والاحترام

توازن الحياة مع العمل

Qualification

Possible remote work locations

Anywhere