About

We are looking for a responsible and reliable individual to join our team of Customer Support Representatives. The successful candidates will be responsible for answering customer calls, utilizing company policies to solve customer issues and informing the head of customer support when necessary.

What we offer

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance

What you offer

Our Customer Support Representatives work directly with customers and are often the first point of contact for product or platform issues. We are seeking candidates who have a commitment to customer satisfaction and an ability to make quick, accurate decisions.

Your tasks

Responsibilities:

Answer customer calls in a courteous, professional manner.
Answer questions regarding customer orders and any other product inquiries.
Maintain customer satisfaction.
Resolve issues and problems in a timely manner.
Obtain information such as account numbers, credit card numbers, and other relevant customer information.
Take and record customer information for purposes of identification verification and future reference.

Employment terms

Employment type

Permanent

Seniority

Student Junior

Work schedule

Full-time

Workplace

Office

Start date

Immediate start

Working hours

40h /Week

Vacation days

Unlimited vacation policy

Work probation period

2 Week

Work notice period

2 Week

Salary

20 - 25 USD

Benefits

Childcare Benefits

Dental Insurance

Employee Recognition Programs

Health Insurance

Culture

Career Development

Qualification

Possible office work locations

Bronx County