Email and chat support Agent

Sapient BPO

About

Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.

What we offer

Schedule:

8 hour shift
Day shift
Monday to Friday
Night shift
Shift system
Supplemental pay types:

13th month salary
Commission pay
Overtime pay
Performance bonus

What you offer

Job Details:
☑ Office work
☑ Up to 28k monthly
☑ Open for Highschool/ALS Graduate
☑ Hiring Nationwide
☑ Customer Service Representative

Your tasks

Answering customer questions as they come through email, chat, or phone.

Reviewing social media and either answering inquiries or routing them to the appropriate internal team.

Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.

Creating documentation to help customers resolve their issues.

Assisting with billing issues.

Employment terms

Employment type
Permanent
Seniority
Student Junior Mid-Level
Work schedule
Full-time
Workplace
Office
Start date
Mar 08, 2023
Working hours
40h /Week
Vacation days
Unlimited vacation policy
Work probation period
No Probation Period
Work notice period
No Notice Period
Salary
17000 - 27000 PHP

Culture

Career Development
Competitive Compensation
Purpose-Driven Culture
Results-Oriented Culture
Trust & Respect
Work-Life Balance

Qualification

High School Diploma*
English*
Microsoft Word*
Microsoft Dynamics*
Asana
Google Workspace
Jira
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Publisher
Microsoft Outlook
Active Listening
Adaptability
Communication
Customer Oriented

Possible office work locations

Capital District

Sapient BPO

Private Company
Founded at
01 Feb 2007
Company size
201-500 employees
Phone
9302287992
Website
https://sapientbpo.net/
Location
Capital District, National Capital Region 🇵🇭

Send your application to
metacom.jasmine@gmail.com