Automotive Service Advisor. R highly neg. Bellville, Cape Town

Progressive after-market service centre seeks to secure a certified, personable service advisor to act as the liaison between customers and service technicians.

• Strong skills in labour hour and parts costing, Warranties Vehicle inspections, Auto technical, Job cards, quotes, Customer liaison, knowl of VW, Audi, Merc and BMW Brands essential.

• •Greeting customers and directing them to available mechanics.

• •Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• •Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• •Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

• •Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

• •Managing and overseeing the dealership's workflow and schedule.

• •Calling customers to advise them about service changes or car pick-up times.

• •Maintaining positive customer relationships to ensure repeat business.

• •Ensuring all details on services rendered and costs are related to customers and processing their payments.

• •Liaising with service technicians about parts ordering and ensuring parts are available when needed

• Salary is commensurate on experience

• Incentives provided for achieving and exceding targets

• Growth opportunity is available for ambitious, hardworking staff

• Staff orientated environment, management that are proactive and results orientated