Automotive Service Advisor. R highly neg. Bellville, Cape Town

Progressive after-market service centre seeks to secure a certified, personable service advisor to act as the liaison between customers and service technicians.

• Salary is commensurate on experience

• Incentives provided for achieving and exceding targets

• Growth opportunity is available for ambitious, hardworking staff

• Staff orientated environment, management that are proactive and results orientated

Strong skills in labour hour and parts costing, Warranties Vehicle inspections, Auto technical, Job cards, quotes, Customer liaison, knowl of VW, Audi, Merc and BMW Brands essential.

• • Greeting customers and directing them to available mechanics.

• • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

• • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

• • Managing and overseeing the dealership's workflow and schedule.

• • Calling customers to advise them about service changes or car pick-up times.

• • Maintaining positive customer relationships to ensure repeat business.

• • Ensuring all details on services rendered and costs are related to customers and processing their payments.

• • Liaising with service technicians about parts ordering and ensuring parts are available when needed