Email and chat support Agent

Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.

• Job Details:

• ☑ Office work

• ☑ Up to 28k monthly

• ☑ Open for Highschool/ALS Graduate

• ☑ Hiring Nationwide

• ☑ Customer Service Representative

• Answering customer questions as they come through email, chat, or phone.

• Reviewing social media and either answering inquiries or routing them to the appropriate internal team.

• Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.

• Creating documentation to help customers resolve their issues.

• Assisting with billing issues.

• Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

• Night shift

• Shift system

• Supplemental pay types:

• 13th month salary

• Commission pay

• Overtime pay

• Performance bonus