About

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

ما نقدمه

Basic plus commission.
Incentives plus benefits.
Off weekends.
December bonuses.
Holidays off days.

ما تقدمه

Ability to stay calm when customers are stressed or upset.
Able to give customer support.
Outspoken and energetic
Fluent in English

المهام الخاصة بك

Customer Service Consultant Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Employment terms

نوع العمالة

عقد دائم

Seniority

متوسط الخبرة

جدول العمل

دوام كامل

مكان العمل

من المكتب

تاريخ البدء

البداية الفورية

ساعات العمل

40h /أسبوع

أيام العطلة

سياسة إجازة غير محدودة

فترة اختبار العمل

أسبوع 1

فترة إشعار العمل

لا فترة إشعار

Salary

5000 - 9000 ZAR

Benefits

قواعد اللباس الكاجوال

Culture

النمو والتعلم

لا مكتب السياسة

فخر في العمل

ثقافة الفريق أولا

اتصالات شفافة

الثقة والاحترام

Qualification

Possible office work locations

City of Johannesburg Metropolitan Municipality