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samia sanders

Customer Service Agent

Mid-Level

Description

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Professional experiences

Customer Service Representative

Full-time
Universal Electronics
Remote
Jan 2019 - Jun 2020

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Customer Service Representative

Full-time
AmeriSave Mortgage Corporation
Remote
Jul 2020 - Jun 2021

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Supervisor

Part-time
Menchies
Remote
Mar 2017 - Nov 2018

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Environmental Services

Full-time
Cleveland Clinic
Remote
Jun 2016 - Dec 2017

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Educations

High School Diploma

Euclid High School
Aug 2012 - May 2016

Hard skills

Microsoft Word Microsoft Excel Microsoft Outlook DigitalCRM

Soft skills

Accountability Active Listening Communication Coordination Problem-solving Verbal Communication

Languages

English

Work culture

Caring Workspaces Constructive Feedback Realistic Expectations

Workplaces

Office Remote

Work schedules

Full-time

Employment types

Permanent Contract

Location

Anywhere