Syed Masum
Front End Web developer | React Js
About me
As a lifelong learner and dedicated web developer, I am excited to bring my skills and enthusiasm to a new professional setting. With a strong foundation in React JS and a passion for staying up to date on the latest technologies, I am confident in my ability to quickly adapt to new projects and challenges. I am a hardworking individual with a natural leadership attitude, and I am eager to apply my skills to help drive success for a company. I am a fast learner and am committed to continuously improving my skills. I am excited to join a team where I can grow and make meaningful contributions.
Professional experiences
Business Technical Support & Billing Agent
First-level Business customer troubleshooting to Altice business customers, over the phone, for the Altice business Voice, Altice Business Online, Altice One, etc. Also working with the billing team handling all business customers' inquiries.
Corporate Executive Customer Relations Specialist
Served as the face of Altice USA, ensuring a worldclass customer service experience. Responsible for resolving the most highly escalated customer-initiated issues that are received by internal, partner employees, agencies, and executives to obtain the best possible resolution while maintaining the highest professional standards.
Residential Technical Support & Billing Agent
First-level customer troubleshooting to Altice customers, over the phone, for the Altice Voice, Altice Online,, etc. Also worked with the billing team handling all customers' inquiries.