chat support officer

• we are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.

• Timing :

• Morning (8am to 4pm)

• Evening (4pm to 12am)

• Night (12am to 8am)

• Location: Gulberg Lahore

• If you have customer support experience having typing speed of 40wpm to 45wpm then Share ur resume and one voice note with your short introduction in English on whatsapp 03000-25-1234

Starting Salary is from 35000pkr to 40000pkr Increment and KPIs will be added after probation period

• - Excellent interpersonal and written and oral communication skills.

• - Minimum typing speed of 45 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.

• - A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.

• - Handling US/Europe customers via Live chat is a Plus.

• - A bachelor’s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.

• - Must be a team player.

• - Educating the customers regarding the services and products offered. - Identifying customer’s needs and helping them in understanding the services and products on Chat. -

• Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities. -

• Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.

• - Handling multiple customers live at a time to provide assistance related to the services and products.

• - Taking follow-up with customers to ensure their critical issues are resolved. - Maintaining records for new feature requests and chat support records.

• - Maintaining a pleasant working environment for your team.

• -Exceptional chat support skills to emphasize the customer query

• -Able to react on situation positively..