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Customer Service Consultant

Customer service adviser
Office
5K - 9K ZAR / Monthly

Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What we offer

  • Basic plus commission.

  • Incentives plus benefits.

  • Off weekends.

  • December bonuses.

  • Holidays off days.

What you offer

  • Ability to stay calm when customers are stressed or upset.

  • Able to give customer support.

  • Outspoken and energetic

  • Fluent in English

Your tasks

  • Customer Service Consultant Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

Compensation range

Salary range
5000 – 9000 ZAR / Monthly
Bonus range
---
Stock range
---

Employment terms

Employment type
Permanent
Work schedule
Full-time
Start date
Working hours
40
Vacation days
Work probation period
1 Week
Work notice period
No Notice Period

Employee benefits

Visa sponsorship
Paid relocation
Casual Dress Code
Render Staffing
Render Staffing
πŸ‡ΏπŸ‡¦ City of Johannesburg Metropolitan Municipality
Send your application to
palesa.kavula@gmail.com
Company Profile

Seniority levels

Mid-Level

Required languages

English

Possible office work locations

City of Johannesburg Metropolitan Municipality