
Customer Support Coordinator
Administrator
501-1000 employees
67 - 97 USD / Hourly
Intern, Manager
Temporary
Flexible Schedule
Remote
Visa Sponsorship
Paid Relocation
4-day workweek
About This Position
The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.
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Positions to fill
Who You Are
- A Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.
What You'll Do
- Responsibilities
- Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
- Communicate courteously and effectively to understand issues from the customer's perspective
- Deliver world-class, proactive customer service to internal and external customers
- Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
What You'll Get
- Requirements
- Minimum 1-year customer service experience required; 2-years preferred
- Knowledge of mobile apps, connected devices, and digital TV technology a plus
- Retail experience a PLUS
- Experience with Zendesk preferred
- Experience with Office Suite and demonstrated competency in learning new software
- Strong technical skills and ability to type at least 45 words per minute
- Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers
Compensation
Salary Range
30.7 – 39.3 USD / Hourly
Bonus Range
17.1 – 30.8 USD / Hourly
Stock Range
20.1 – 27.8 USD / Daily
Job Employment Term
Earliest start date
Immediate start
Working Hours
40h / Week
Vacation
Unlimited vacation policy
Work Probation Period
2 Week
Work Notice Period
1 Week
Employee Benefits
Childcare Benefits
Commuting/Travel Assistance
Company Doctor
Company Car
Dental Insurance
Disability Insurance
Corporate Discounts