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Customer Support Coordinator

Administrator
Remote
67.9 - 97.9 USD / Hourly

Description

The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.

What we offer

  • Requirements

  • Minimum 1-year customer service experience required; 2-years preferred

  • Knowledge of mobile apps, connected devices, and digital TV technology a plus

  • Retail experience a PLUS

  • Experience with Zendesk preferred

  • Experience with Office Suite and demonstrated competency in learning new software

  • Strong technical skills and ability to type at least 45 words per minute

  • Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers

What you offer

A Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.

Your tasks

  • Responsibilities

  • Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals

  • Communicate courteously and effectively to understand issues from the customer's perspective

  • Deliver world-class, proactive customer service to internal and external customers

  • Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Compensation range

Salary range
30.7 – 39.3 USD / Hourly
Bonus range
17.1 – 30.8 USD / Hourly
Stock range
20.1 – 27.8 USD / Daily

Employment terms

Employment type
Temporary
Work schedule
Flexible Schedule
Start date
Working hours
40
Vacation days
Work probation period
2 Week
Work notice period
1 Week

Employee benefits

Visa sponsorship
Paid relocation
Childcare Benefits
Commuting/Travel Assistance
Company Car
Company Doctor
Corporate Discounts
Dental Insurance
Disability Insurance
Cardinal Healthcare
Cardinal Healthcare
πŸ‡ΊπŸ‡Έ 1705 Belmont Avenue #605 09987 Caldwell
Send your application to
Officialinfo.IMVInc@usa.com
Company Profile

Seniority levels

Intern Manager

Required hard skills

Fast CRM

Soft skills

Adaptability Attention To Detail Boldness Brainstorming

Required languages

English

Minimum required education

High School Diploma

Possible remote work locations

Anywhere